Refund Policy

If your dog tried Yumwoof but did not like it, we offer a 21-day money-back guarantee on one bag from your first order to customers in the continental United States. Please note that this is only applicable to one (1) bag in your first order, so please keep that in mind if purchasing two (2+) or more bags for a dog who hasn't yet tried Yumwoof.

Over your 21-day initial trial period, if your picky eater won't eat the food we've recommended, our nutritionists will offer solutions we've created for picky eaters. We'll do everything we can to help your dog find a meal plan they love!

Shipping is non-refundable. If you are eligible for a refund, you will be refunded the entire cost of that bag less shipping.

If an order with your first bag has already shipped and you need to cancel the order while it is on its way to you, we may accept a return of an unopened bag at our discretion less a $15 restocking fee**. Please note you will also be responsible for paying the return shipping cost.

Items purchased from or delivered to Hawaii, Alaska, military base addresses, or anywhere outside of the continental United States are not eligible for returns. This limitation includes our One Bag Refund Guarantee.

If the mail carrier is unable to deliver your order after attempting to do so, and it is returned back to us, we will automatically refund your order upon receiving your package less a $15 restocking fee**.

** We wish we didn't have to charge restocking fees, but we are unfortunately charged fees by the mail carrier when this happens. We still lose money on these orders, even after the restocking fee.

We recently extended our money-back guarantee to 21 days. Our refund policy now lasts 21 days from the time your order is delivered. If 21 days have gone by since your shipment arrived, unfortunately we can’t offer you a refund or exchange.

Our toppers including Perfect Immunity, Perfect Digestion and Perfect Probiotics are not eligible for refunds. If your dog is suffering from allergies or gut health issues, please reach out to our support team for additional nutrition recommendations.

Our Picky Eater Starter Pack and all Starter Packs with multiple bundled products are not eligible for refunds.

Our Yum! Club quarterly membership fee is not eligible for refunds. If your dog is a picky eater, please consider having your dog try our products at full price first before becoming a member. If you subscribe to a Yum! Club membership and your dog will not eat their food, please reach out to our support team for additional recommendation, and to try other foods including Perfect Superfood and Perfect Dog Food Mix. We are committed to finding a healthy meal plan your dog loves!

Due to the handmade nature of our hats, every hat is different and we cannot accept returns.

When you subscribe to our products, your orders are processed automatically based on your chosen schedule. Please note the following policies regarding subscription cancellations and order management:

• Cancellation Timing: If you cancel your subscription after an order has already been processed, the cancellation will only apply to future orders. The processed order will still be shipped as scheduled.

• Order Cancellation Requests: If you wish to cancel an order that has already been processed, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already shipped, we will be unable to cancel it.

Gift cards are exempt from being returned.

To complete your refund, please email woof@yumwoof.com and request a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at woof@yumwoof.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Thank you for your understanding and honesty. We'll always do our best to help customers in difficult situations. Our company is still boutique in size, so we appreciate you taking the time to read our refund policy to make the best purchase decision for you.